Skip To Main Content

Schools Panel

Sidebar Container

Service Desk

The Service Desk is available 24/7/365
Please enter one service request per issue. Please do not submit duplicate requests, one request per technology issue/student/staff. Response times vary depending on demand and request type. However, the goal is to respond to each Service Desk request within one business day after being opened.

Submit Service Desk Request  Video Directions  Document Directions

Family

Parents
Parents must register the first time you visit the Service Desk. Use the same email address to register that you use for the Parent Portal (Infinite Campus).

Self Register

Students

Students
Students in grade 6-12 may enter Service Desk Requests with DASD SSO (Single Sign-on) credentials. Students in grade K-5, your parent or teacher may submit a Service Desk Request on your behalf.
 

People Icon

DASD Staff
Employees may submit a Service Desk Request using DASD SSO (Single Sign-on) credentials.
 

Staff Technology Resources

Service Desk Live Chat

Chat Bubbles Icon

Service Desk Live Chat Hours
Monday – Thursday: 7:00 – 9:00 AM and 2:00 – 4:30 PM
Friday: 7:00 – 9:00 AM (Sorry, no PM hours on Fridays)

The Service Desk Live Chat icon will not be available to click on outside of these times. If all the Service Desk Live Chat agents are engaged, the customer will be notified. Login to the Service Desk to access the Live Chat feature. 

Samples of Service Desk Live Chat requests in two minutes or less:

  • How do I check my voicemail?
  • How do I clear the cookies and cache?
  • Could you provide me with the link or directions to (insert site)?
  • We moved, how do I change my demographic information?
  • I’m leaving the district, how do I return my child’s device?

If the Service Desk Live Chat cannot be resolved in a few minutes, it will be converted into a Service Desk request by the agent.

Service Desk Phone Support

Desk Phone

Service Desk Phone Support for EMERGENCIES
(610) 269-8460 Ext: 81811
Monday - Friday: 7:00 AM to 4:00 PM

Samples of emergent scenarios to call in for:

  • Classlink is not letting anyone log in.
  • We’re getting 404 messages when trying to access Schoology.
  • Connectivity in the classroom is down.
  • Classroom projector is not working.

If the reason for calling is not emergent, the agent will direct the customer to enter a service request.

Unresolved Service Desk Requests

Service Desk

If your Service Desk request remains unresolved after using the available resources, please contact a Technology Division Team Administrator.

Technology Division Teams

SSO Password Support

Sign In Screen

Students Grade 9-12
DASD Staff


SSO Password Reset Directions
Submit Service Desk Request

Status Boards

Check on the current status of a system for service disruptions.

Status Check

Apple Services
Big Ideas Math
Classlink
BrainPop
Google Workspace
McGraw Hill (ConnectEd Wonders)
Schoology
Zoom