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Service Desk

The Service Desk is available 24/7/365
AssistMe Service Desk

Please enter one service request per issue. Please do not submit duplicate requests, one request per technology issue/student/staff. Response times vary depending on demand and request type. However, the goal is to respond to each Service Desk request within one business day after being opened.

Submit Service Desk Request    

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Parents must register the first time you visit the Service Desk. Use the same email address to register that you use for the Parent Portal (Infinite Campus).

Self Register

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Students in grade 6-12 may enter Service Desk Requests with DASD SSO (Single Sign-on) credentials. Students in grade K-5, your parent or teacher may submit a Service Desk Request on your behalf.

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DASD Staff
Employees may submit a Service Desk Request using DASD SSO (Single Sign-on) credentials.

Staff Technology Resources

Service Desk Live Chat

Live Chat

Service Desk Live Chat Hours
Monday – Thursday: 7:00 – 9:00 AM and 2:00 – 4:30 PM
Friday: 7:00 – 9:00 AM (Sorry, no PM hours on Fridays)

The Service Desk Live Chat icon will not be available to click on outside of these times. If all the Service Desk Live Chat agents are engaged, the customer will be notified. Login to the Service Desk to access the Live Chat feature.

Samples of Service Desk Live Chat requests in two minutes or less:

  • How do I check my voicemail?
  • How do I clear the cookies and cache?
  • Could you provide me with the link or directions to (insert site)?
  • We moved, how do I change my demographic information?
  • I’m leaving the district, how do I return my child’s device?

If the Service Desk Live Chat cannot be resolved in a few minutes, it will be converted into a Service Desk request by the agent.

Service Desk Phone Support - Emergencies Only

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Service Desk Phone Support for EMERGENCIES ONLY
(610) 269-8460 Ext: 81811
Monday - Friday: 7:00 AM to 4:00 PM

Please use the live chat feature during available hours before proceeding to call the emergency line.

Samples of emergent scenarios to call in for:

  • Trouble accessing ALL of my network accounts.
  • WiFi Connectivity in the classroom is down.
  • Classroom projector is not working.

If the reason for calling is not emergent, the agent will direct the customer to enter a service request.

Unresolved Service Desk Requests

AssistMe Service Desk

If your Service Desk request remains unresolved after using the available resources, please contact a Technology Division Team Administrator.

Technology Division Teams

SSO Password Support

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Students Grade 9-12
DASD Staff

SSO Password Reset Directions
Submit Service Desk Request

Status Boards

Check on the current status of a system for service disruptions.

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